Cold Stone Creamery

Reviews about Cold Stone Creamery

• 1 / 5

  By Ryan Carroll
  Hi there!
  
  I'm writing because my wife and I just got back from ordering ice cream at your location and we were pretty disappointed with the poor customer service provided by the girl in charge. She was in an absolutely terrible mood and "shooed" the customers in front of us away, mid sentence, to ring us up. Also, when we ordered, they didn't ask if we wanted any mix-ins, if we wanted a cone, or anything... so we ended up leaving with plain ice cream with no cones... lost opportunity for a sale I would say as a long-time entrepreneur. Making matters worse, your employee gave my wife too much ice cream... not a complaint for us, but whoever runs the business should know that the employee gave her the next size up without taking time to measure the product: a big no-no in food service. AND she's passing this example on to the people she is in charge of.
  
  Worst of all though, the girl in charge was just super grumpy. No smiles, rolled her eyes at a little girl who ordered a funnel cake, and openly talked about how sweaty her arms/armpits are. Apparently she was mad that she'd have to take extra time to make the little sweetheart's dish since they didn't have any funnel cake readily available. She also gave her trainee "advice" about how to wipe the sweat all over her face so it doesn't "drip in the ice cream"... in front of customers! We felt totally unhygienic eating there and, to be honest, I didn't even finish my ice cream. When we tipped and said "thanks" to brighten up her mood, the girl rolled her eyes and said "yeah, whatever. Next!!!" We are also under the impression that employees sing a pleasant little song when people tip... my friends in high school worked there and made up all kinds of great songs back in the day... it was part of the reason we kept coming back! We often tip just to hear the song, big bummer that they didn't give us the time of day.
  
  I've gone to coldstone in Greeley for years and have always kept coming back because of the clean environment, friendly service, and helpful employee suggestions. Now, when we want ice cream, we'll just go to King Soopers because at least we know we won't get negative attitude or sweat in our food. It's a bummer to see how far downhill you've gone in the past few years.
  
  Thanks,
  
  Concerned Local Business Owner/Customer
  May 08, 2017